Modernizing PwC's Learning Platform
Complete overhaul of PwC's learning platform to improve usability, streamline workflows, and enhance overall user experience. The goal was to create a more intuitive and efficient platform for both administrators and end-users.
Product Design Intern
June - August 2024
PwC Products & Tech
300,000+
Challenge
The original platform has an outdated interface that is difficult to navigate, causing frustration among users. The complex workflows and lack of clear visual hierarchy make it challenging for users to manage their learnings effectively and further their career. Our task is to simplify the user journey, reduce cognitive load, and incorporate modern design principles to make the platform more user-friendly and visually appealing.
Results
An upskilling strategy that works: business-led, people-powered, results-driven.
ProEdge helps close skill gaps with adaptive, personalized learning pathways based on their function, level and role. This first-of-its-kind experience thoughtfully curates leading content and courseware while giving you the opportunity to earn valuable credentials.
Process
Research & Analysis: We conducted user interviews, surveys, and analyzed the existing platform's analytics to understand the pain points and user needs. We also studied competitor platforms and industry trends to gather insights
Information Architecture: Based on the research findings, we restructured the platform's navigation and content, prioritizing features and information according to user needs.
Wireframing & Prototyping: We designed low-fidelity wireframes to visualize the new layout and navigation, iteratively refining them based on user feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of PwC employees to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates.
Integrating Platforms
During my internship, I also worked on PwC's AI-enhanced productivity platform used by over 100,000 employees. This platform is central to employees’ everyday needs and integrates various features with complex functionalities. The main challenge was improving the interface that effectively connects these features while ensuring a seamless and intuitive user experience.
My focus was designing the integration between PwC’s new learning platform and the AI platform. This required a deep understanding of how different systems interact. I had to balance technical constraints with user needs, ensuring that the interface facilitated a smooth connection.
I iterated on multiple design mockups, participated in collaborative sessions with engineers, PMs, and designers, and incorporated feedback to refine the interface. This iterative process allowed us to seamlessly integrate the two platforms.
While I left the company before seeing this project's major impacts, this challenge taught me the importance of integrating complex functionalities in a user-friendly way and the value of iterative design and collaboration. It highlighted how understanding system interactions and user needs is crucial for creating impactful and effective solutions.
Feedback
“Maddie actively seeks feedback and takes responsibility for her career goals. She keeps her team updated on the progress and proactively seeks opportunities for growth and development.”
-Nikita Shinde
Product Manager | PwC
"Under tight deadlines, Maddie volunteered to do work while using critical thinking… she has willingness to take feedback and make fast iterations. She provided multiple design solutions for each problems, not just 1. Maddie demonstrated that she is continuously seeking new learning and experiences, open to feedback and exercised resilience. Her work is being used in the new homepage designs…"
-Sheree Kim
Design Manager | PwC
Conclusion
Coming soon!