Design Consulting at Cornell · 2024–2025
Redesigning a Job Recruitment Platform
Hiring had become fragmented across both sides of the marketplace. I redesigned the recruiter and candidate experiences to reduce friction and create a more connected hiring workflow.
Before
After
Surface Ask
Redesign the UI for two user types
Underlying Problem
Two audiences with conflicting needs, no shared design language, no feedback loops
3 insights that shaped every decision
Via user interviews + competitive audit of 4 platforms
"Candidates go dark after applying"
Zero post-apply status visibility
→ Design for in-progress states, not just empty/full
"Recruiters live in email"
Managers bypassed the tool
→ Reduce platform-switching cost
"Referrals are high-signal but untracked"
Top hiring path had no structure
→ Surface referral pipeline as first-class feature
What we chose — and what we didn't
Solution
User Impact
Feasibility
Scope Risk
Full dual-dashboard redesign
High
Low
High
Unified navigation + in-app notifications
SHIPPEDHigh
High
Medium
Email integration only
Medium
High
Low
Referral tracking module
Medium
Medium
Low
Status dashboard widget
Low
High
Low
"We deprioritized the full dual-dashboard redesign due to scope risk — but it would be first to revisit."
The redesign
Consumer View
Streamlined test preparation and status tracking for job candidates, replacing a fragmented experience with clear progress indicators and actionable next steps.
Streamlined test preparation and progress tracking for candidates
Enterprise View
Streamlined referral tracking and applicant pipeline for hiring managers, with stage-based filtering, bulk actions, and clear status indicators.
Streamlined referral tracking and applicant pipeline for hiring managers
Design System
Cohesive component library built to support both consumer and enterprise interfaces with shared design tokens.
Cohesive component library built to support both consumer and enterprise views
Results
94%
completed tasks without help
↑ from 62% baseline
86%
rated interface a major improvement
"Tested with a small participant group — longitudinal testing would strengthen confidence in these findings."
What I'd do differently
More research rounds
One usability pass isn't enough to validate a two-sided marketplace
Design system first
Should have been established week 1, not retrofitted mid-project
Business metrics
I'd push to tie UX wins to recruiter retention or time-to-hire, not just task success